FAQ About Litter Genie

How-to video:

Q: How to change litter genie refill?/ How do you change litter genie refill?/ How to refill litter genie?/ How to replace litter genie?/ How to insert litter genie refill
A:

1. Pull the plastic tab of a refill cartridge and remove outer rim;
2. Start at the notch left by the tab, pull about one foot of film;
3. Push down the film through center, tie a knot at the bottom;
4. Open the lid and pull the funnel up, a lip around the inside of the unit will be visible;
5. Sit refill on top of unit;
6. Push film down into the bottom chamber of the unit;
7. Close the funnel and lid, ready to use in a few simple steps!

Q: How to remove litter genie refill?/ How to empty litter genie?
A:

1. Open at middle of the Litter Genie pail;
2. Cut the bag with cutter inside the pail then tie it;
3. Pull down film and tie a knot again.

Q: How long does a litter genie refill last?
A:

• One refill cartridge lasts up to 2 months for one cat. That means, Lionpapa 4 pack litter genie refill last up to 8 months for one cat, 8 pack last up to 16 months for one cat, and so on and so on.
• One Litter Genie standard pail holds up to 14 days of waste for one cat.

Q: What is a litter genie?
A: In short, it’s a cat waste management system similar the self-container diaper pails with a built in bag distribution system that keeps odors contained, makes it very simple to toss an old bag, and best of all it’s small enough to stay near your litter box wherever you keep it.

Q: How to set up litter genie?/ How to install litter genie?
A: If you buy a litter genie pail in the online store, no matter it’s standard or plus or XL, you will get a complete pail without having to install it yourself.

Q: How to use litter genie?/ How does litter genie work?
A: 

1. Use the included scoop to sift through your cat’s litter;
2. Open lid and drop the clumps in the top of the pail, close lid;
3. Hold down pail and pull handle, air-tight design keeps smells in;

FAQ About Shipping

Q: Are all products free shipping?
A: Yes, If you buy any product at Lionpapa, we will provide free shipping service for you.

Q: I bought 4 refills today, when will these be shipped?
A: We will ship within 24 hours, If you have other circumstances, you can contact our customer service.

Q: When will I receive my order?
A: Your order will arrive in 3-7 days.

Q: Can you ship to my country?
A: The products at Lionpapa can be delivered to various regions in the United States, and not delivered to other countries.

Q: Is my return shipping free?
A: We will provide free return shipping if there is product quality problem. If you have other special product problems, you could contact our customer service support@lionpapa.com without hesitation, we will try our best to give you the best solution.

FAQ For After sales

Q: I bought your diaper pail refills at Lionpapa, do you provide return service?
A: Lionpapa products come with on 30 days return service. If you want to learn more, Please visit: https://www.lionpapa.com/policies/refund-policy

FAQ About payment

Q: What payment methods are available?
A: Many payment methods will be available, you can refer to the following methods and credit cards are also accepted. Paypal, VISA, Mastercard, Maestro etc.