As the influence caused by the Coronavirus (COVID-19) still evolves, we hope to assure you that all of customer and our employees, and the communities we serve safe. Health and safety will be our top priority in the next period of time.
Shipping and Deliveries
We appreciate your understanding during such a special period that a higher than normal volume of orders and inquiries.
Please note that it will be not easy for all of us in this special period, we are still working hard to help all customers. We commit to ship all orders as quickly as possible while maintaining a safe distance. Now some order may take longer to arrive your place, since we are taking many steps to ensure our employee and product safety. But most of the orders will get delivered in 7-10 days.
According to the logistics and transportation services in each region, orders placed online are expected to be delivered in time. But we cannot guarantee all of them would be delivered in time.
You may have questions about your order, we have answered a few questions here
Where can I check the status of my order?
The tracking number will be sent via email notification. If you have not received the email notification, please feel free to contact our customer service.
Can I still return the products?
Yes, you can. The return period is 30 days from the date you get the product. We will return the refund to you after receiving the return product, which may take 2-3 business days to reflect on your account, depending on the payment method used.
During the holidays, your packages may not be delivered on time. In this case, please take a little patience or contact us if you don’t get the product after the holidays.
- Email: firstname.lastname@example.org
- Company Address: Room 804, Building 16, Number 7, Tech Road, Songshanhu, Dongguan City, Guangdong Province, China.
LIONPAPA will continue to explore ways to support communities and ensure customer satisfaction. Thank you for your understanding and support. Let us stay together.