Refund and Return Policy | Lionpapa
LIONPAPA Support 30 Days Money Back Guarantee
Condition: All the refund or return must be based on proof of purchase, such as order number or invoice from www.lionpapa.com. And the time will start count when customer receive the product.
Order Within 30 Days
- If the product received by the customer is damaged by shipping. And the product couldn't work normally because of the damage. Customer is able to get a replacement or refund, just provide the images of the damage package caused by shipping, we will check it and then send a replacement or refund.
- If the product has quality problems during use, and customer need to return the product. Contact us at e-mail firstname.lastname@example.org and you will receive a label for the replacement or refund.
- If the customer changes his mind after receiving the product and needs to return or replace the product, customer has to afford the round-trip shipping.
Order Over 30 Days
- If the product is within the warranty period of the manual, and needs to return. Contact us to get return label. LIONPAPA will refund 30% to 50% of the price.
- If the product is over the warranty period of the manual, LIONPAPA will help the customer to fix the problem but don't provide refund or return service.
If you want to return the product, contact us by email first, we will reply in 24 hours and send you a return label, the return address is on the label. Please do not send the product to the original address.
Time To Get The Refund
Once we issue a refund request to the bank, you will receive the correct refund amount within 72 hours.
Company Name: Dongguan Kuaishan E-commerce Co., Ltd.
Company Address: Room 804, Building 16, Number 7, Tech Road, Songshanhu, Dongguan City, Guangdong Province, China